Luggage is more likely to be lost or misdirected if the journey has several legs, as each transfer between different vehicles increases the chance that bags will be mishandled. There are many causes of lost luggage. If a passenger arrives late for a flight, there may not be time for their luggage to be loaded onto the plane. If tags are accidentally torn off, the airport may not know where to send the luggage. Human error is also common: tags may be misread or luggage may be sent to the wrong place. Occasionally, a plane may lack sufficient space or have reached its maximum takeoff weight. Security delays can also cause bags to arrive on a later flight than their owner.

Most lost luggage is quickly sent by the airline to the correct destination. Airlines will often reimburse passengers for toiletries, clothing, and other essentials if the arrival airport is away from the passenger's home area. In most cases, when delayed luggage arrives, a courier service will deliver it to the passenger's home or hotel. This service is free of charge for the passanger.

In case of lost luggage, travelers are advised to carry all essentials in a carry-on bag, including a change of clothes and anything they would be greatly troubled to lose because of its monetary or emotional value (this excludes security restricted items, that can not be carried inside the passenger cabin). Occasionally luggage is completely lost and cannot be recovered. The airline will then normally compensate the owner. The passenger must then list the contents of their baggage and file a claim.

Bags can also be damaged during travel, but most damage (such as broken wheels and handles) is not covered under the airlines' contract of carriage. Some airlines, however, will still repair such damage as a good faith gesture, or offer a discount voucher for a future flight. In general airlines regard the purpose of luggage to be the protection of its contents during transit. If the luggage is damaged, even severely, but the contents are unharmed, then airlines regard the luggage as having fulfilled its purpose and will not compensate owners.

We have a single mission: To help

Regardless the reason for late luggage, our mission begins at the moment when the luggage arrives at the airports in Skopje or Ohrid. According to the file reference data made at arrival, when passengers find out that their luggage is missing, at Lost and found service at the airport, our employees make selection of the luggage by the destination for delivery and organize the delivery. The passenger is contacted, the delivery address is checked and the proximate time of delivery is scheduled.

In case of urgent delivery we organize it in the shortest possible time.

We have 24/7 service.

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Vodenska 1-1/5
1000 Skopje, Macedonia
+389 70 23 87 97

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